Hello Dear customer,
Due to the perishable nature of the items we sell, we do not accept returns. Flowers, fruits, berries and vegies are very gentle products therefore it is not subject to return or exchange as even in 2 hours bouquet may look not the same as when sold or delivered.
All orders are final, and we do not accept cancellation except you received completely wrong order. It means in case you received order with all wrong flowers and products or wrong size.
Please note that florists may substitute flowers according to market availability. Different box, vase or wrapping color – are not subject to return or exchange. All arrangements and bouquets in our store are designer products are unique and original. Photos provided on the website are examples of similar works. Food florist could choose the best option out of the flowers available for that day.
To get in touch with the Fruquetela team regarding returns and refunds please contact us at the below.
Email contact: info@fruquetela.com
Telephone contact: (323)-539-39-90